Shipping policy
Last updated: November 2025
At My Patch Store, we work hard to ensure your patches arrive safely and on time.
This Shipping Policy explains how and when your order will be delivered.
1. Order Processing Time
All orders require production time.
Production time:
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3–7 business days for most embroidery, PVC, chenille, and sublimation patches
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Large or bulk orders may take slightly longer
Production begins only after full payment is received.
2. Shipping Time
Shipping time depends on the delivery destination.
Typical delivery estimates:
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United States: 4–5 business days
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Canada: 5–8 business days
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United Kingdom: 5–8 business days
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Europe: 5–8 business days
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Australia: 5–8 business days
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International: 5–10 business days
These are estimates and may vary based on customs or courier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
We also offer:
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Free Shipping on qualifying orders (when available)
4. Tracking Information
Once your order ships, you will receive an email with a tracking number.
Tracking may take 24–48 hours to update after the order is dispatched.
5. International Shipping & Customs
We ship worldwide.
Please note:
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Some countries may apply customs taxes or import duties.
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These fees are not included in the product price and are the responsibility of the buyer.
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We are not responsible for delays caused by customs clearance.
6. Incorrect or Incomplete Addresses
Customers are responsible for entering correct shipping details.
We are not responsible for:
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Orders shipped to incorrectly provided addresses
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Re-shipping fees caused by wrong addresses
If the order is returned to us due to an incorrect address, the customer must pay the reshipping fee.
7. Lost, Stolen, or Delayed Packages
Once a package leaves our facility, it is in the hands of the postal carrier.
We are not liable for:
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Lost packages marked as delivered
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Delayed shipments
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Stolen packages
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Carrier errors
If your package is delayed or missing, we will assist you in filing a claim with the carrier.
8. Returns Due to Shipping
Because international return shipping is expensive, we do not require customers to return packages if something goes wrong with the order.
If there is a production mistake on our end, please contact us within 15 days of delivery with photos/videos, and we will remake and resend your order for free.
We do not offer refunds for shipping or product issues.
We remake and resend the order instead.
9. Contact Us
If you have questions about your shipment, email us: